Resolution of Disputes
Grievance Process
Grievance Process
Grievance Process
If one is unhappy with the insurance company procedures or claim settlement, one can
- Approach Insurer' s Grievance Redressal Officer (GRO) of its branch or any other office that one deals with.
- Approach Insurance Ombudsman
- Approach the Grievance Redressal Cell of the Consumer Affairs Department of IRDA
- Call Toll Free Number 155255 (or) 18
If one is unhappy with the insurance company procedures or claim settlement, one can
- Approach Insurer' s Grievance Redressal Officer (GRO) of its branch or any other office that one deals with.
- Approach Insurance Ombudsman
- Approach the Grievance Redressal Cell of the Consumer Affairs Department of IRDA
- Call Toll Free Number 155255 (or) 1800 4254 732 or
- Send an e-mail to complaints@irda.gov.in
Useful links
Grievance Process
Grievance Process
https://irdai.gov.in/grievance-redressal-mechanism1
https://irda.gov.in/List-of-gros
https://policyholder.gov.in/integrated-grievance-management-system
Log in the Bima Bharosa portal https://bimabharosa.irdai.gov.in/ for registering the complaints themselves and to monitor the status of the complaints.
- send the c
https://irdai.gov.in/grievance-redressal-mechanism1
https://irda.gov.in/List-of-gros
https://policyholder.gov.in/integrated-grievance-management-system
Log in the Bima Bharosa portal https://bimabharosa.irdai.gov.in/ for registering the complaints themselves and to monitor the status of the complaints.
- send the complaint through Email to complaints@irdai.gov.in.
- call Toll Free No. 155255 or 1800 4254 732.
Arbitration
Grievance Process
Arbitration
Arbitration is a procedure in which a dispute is submitted, by agreement of the parties, to one or more arbitrators who make a binding decision on the dispute. In choosing arbitration, the parties opt for a private dispute resolution procedure instead of going to court.
In a recent order by IRDA, arbitration act will not be applicable f
Arbitration is a procedure in which a dispute is submitted, by agreement of the parties, to one or more arbitrators who make a binding decision on the dispute. In choosing arbitration, the parties opt for a private dispute resolution procedure instead of going to court.
In a recent order by IRDA, arbitration act will not be applicable for retail policies . However, in case of commercial policies , it has to be mutually agreed upon
Accordingly, the Authority in exercise of its powers under Clause (i) sub Section (2) of Section 14 of the IRDA Act, 1999, hereby directs that
I. All policies issued under the Retail Lines of Business shall not have any Arbitration Clause.
II. All policies issued under the Commercial Lines of Business shall have an Arbitration Clause as under: “The parties to the contract may mutually agree and enter into a separate Arbitration Agreement to settle any and all disputes in relation to this policy.
Arbitration shall be conducted under and in accordance with the provisions of the Arbitration and Conciliation Act, 1996.”